CONSULTING

Customer demands change over time. To meet those changing demands we work with
Information, process and people to ensure a great experience for customers.

We will look for the simplest possible solution or process, so that changes will stick.
To schedule an assessment of your customer loyalty system, click here

SUPERVISOR/MANAGER

“No More Rotten Apples-Hiring for Customer Service Performance”
Do new hires interview well but perform poorly? Finding employees with the correct
knowledge, skills and attitudes is a challenge for large and small businesses. During this session, participants will develop a model to hire for optimal customer service.

“Preparing for Your New Role: Introduction to Supervision”
This workshop is designed for newly promoted supervisors, with little or no supervisory
experience. During this course supervisors will evaluate their skills and preferences and
learn how those preferences impact supervision. New supervisors will develop; listening
skills, hiring practices and techniques of task delegation and learn a 5 step process for
supervising troubled or difficult employees.

“Creating High Performance Teams: Supervising for Performance”
During this session supervisors will develop the skills to observe, assess and coach daily performance. This session is critical if an investment is being made in staff training. Supervisor's ability to provide feedback on performance increases the transfer of new skills into the workplace by staff.

Other supervisory issues may be addressed in customized sessions. back to top >>